Customer Care Executive

Principle Accountabilities:

Improve the Service Standards of Contact Center

Productivity & Quality Improvements on Contact Center

Effective use of available System Paths to minimize back office referring for operational matters

Follows instructions, responds to management directions

Willingness to work on the allocated shifts

Qualifications and experience:

Part Qualification in SLIM / CIM / IASL or Diploma in Marketing or Business Management from a recognized university / institute

Minimum 01-year Experience in Customer Care Management/Front Line/ Service Desk/ Call Centre Preferred

An excellent command of the English & Sinhala language. Fluency in Tamil language will be an added advantage

Basic knowledge on competitors’ products and practices, trends & developments in the life insurance market would be an added advantage

Possess good telephone ethics and customer service experience

Thorough Negotiation skill

Ability to work under pressure